Shipping policy

Shipping Policy – Orene Naturals

Thank you for choosing Orene Naturals.
We strive to deliver your products safely, quickly, and in perfect condition.
Please read our shipping policy below.

🌿 1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed after 5 PM will be processed the next business day.

  • Orders placed on weekends or holidays will be processed the next working day.

🌱 2. Shipping Time

Delivery timelines depend on your location:

  • Metro Cities: 3–5 business days

  • Rest of India: 4–7 business days

  • Remote Locations: 7–10 business days

These timelines may vary depending on courier performance and external factors (weather, holidays, strikes, etc.).

🌿 3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • Free shipping may be offered during promotions or above a certain order value (optional — add if needed).

If you'd like, I can add “Free shipping above ₹___” once you decide.

🌼 4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS

  • Tracking ID

  • Courier partner details

You can track your order using the provided link.

🌱 5. Packaging & Safety

We use secure, eco-friendly packaging to ensure:

  • Protection from leakage

  • Damage prevention

  • Hygiene and product safety

All products are packed carefully in small batches before dispatch.

🌿 6. Delivery Delays

Orene Naturals is not responsible for delays caused by:

  • Courier delays

  • Incorrect or incomplete address

  • Natural calamities

  • Strikes or uncontrollable events

We will always assist you in tracking and resolving issues.

🌼 7. Wrong Address or Failed Delivery

If a delivery fails due to:

  • Incorrect address

  • Incomplete address

  • Customer unavailability

The courier may return the package to us.
Reshipping charges will apply for second delivery.

🌱 8. Damaged or Missing Items

If your package arrives damaged or items are missing:

  1. Take clear photos of the product, packaging, and shipping label.

  2. Contact us within 48 hours of delivery at:
    📧 support@orenenaturals.com

We will arrange a replacement or refund as per our Return Policy.

🌿 9. International Shipping

We currently ship only within India.
International shipping will be announced soon.

🌳 10. Contact Us

For any questions regarding shipping or delivery, please reach out to us:
📧 support@orenenaturals.com

We’re here to help ensure your Orene Naturals experience is smooth and satisfying.